Privacy Policy for Pritha Mart
Last Updated: August 14, 2026
Welcome to Pritha Mart. We operate the Pritha Mart mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile applications (including the Pritha Mart App and Pritha Mart Delivery/Rider App).
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application or website.
1. Information We Collect
We collect information about you in a variety of ways. The information we may collect via the App and Website includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number.
- Derivative Data: Information our servers automatically collect when you access the App, such as your IP address, browser type, operating system, and access times.
- Financial Data: Data related to your payment method (e.g., credit card, or mobile banking details like bKash, Nagad, Rocket) used for purchasing services.
Location Data & Background Location Access
For our registered delivery executives and riders using the Delivery App, we collect precise and approximate location data to enable live order assignment, delivery routing, and real-time order tracking for customers.
PLEASE NOTE: The Delivery App collects location data to enable real-time delivery tracking and automatic order assignments EVEN WHEN THE APP IS CLOSED OR NOT IN USE (in the background). Location data collection is only active while the delivery rider is toggled 'On Duty' in the app.
2. How We Use Your Information
Having accurate information permits us to provide a smooth, efficient, and customized experience. Specifically, we use collected information to:
- Create and manage your account.
- Process and fulfill your orders, payments, and deliveries.
- Assign delivery orders to the nearest available riders in real-time using background location tracking.
- Provide customers with real-time ETA and live tracking of their package on a map
- Email or SMS you regarding your account or order status.
- Prevent fraudulent transactions and monitor against theft.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information we have collected about you in certain situations, such as:
- Third-Party Service Providers: We share information with payment processors, data analysis, and delivery/courier logistics providers. Location data collected from delivery riders is shared with customers strictly for tracking active orders and is never sold or used for advertising purposes.
- By Law or to Protect Rights: To respond to legal process, or to protect the rights, property, and safety of others.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure your data, please be aware that no security measures are perfect or impenetrable.
5. Account Deletion and Data Retention
Users have the right to request the deletion of their accounts and associated personal data at any time through the app settings or by contacting us at our official support email.
6. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: prithabusiness870@gmail.com
Website: https://prithamart.com.bd